Archived: Flower Park Care Home

Updated 6 November 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out this inspection on 01 September 2015 and was unannounced. The inspection was carried out by an adult social care inspector.

Before the inspection, we reviewed the information that we had about the service including statutory notifications. Notifications are information about specific important events the service is legally required to send to us. We also spoke to the local authority.

We also reviewed the information we held about the home, including the Provider Information Return (PIR). The PIR is a document we ask the provider to complete to give us information about the service, what the service does well and improvements they plan to make.

We spoke with four people who lived at the home. We asked people for their views and experiences of the service and the staff who supported them. We also spoke with three members of staff, the registered manager and the area manager. We looked at eight people’s care records.

We observed care and support in communal areas and also looked at records that related to how the home was managed.

Updated 6 November 2015

We inspected Flower Park Care Home on 01 September 2015. The inspection was unannounced.

Flower Park Care Home provides personal and nursing care and is registered for 40 older people including those living with dementia. On the day of the inspection 35 people were receiving care services from the provider. The home had a manager who had been in post since January 2015. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People had positive views about the staff and the support they were given for their particular care needs. Staff were kind and caring in their approach and people and staff interacted in a positive way. People told us they found the staff to be approachable and relaxed in manner and they could speak to them at any time.

Care and support was planned with people, and their care and support needs were clearly identified in their care records, although we found that the care records were not always reviewed with the expected frequency. Staff knew how to support people in the ways that were explained in their care records. People were encouraged to make choices about how they were supported in their daily lives.

People were given their medicines when they needed them. There was a system in place to

manage medicines in the home. However we found that there were omissions in the recording of administered medication.

Systems were in place so that the requirements of the Mental Capacity Act 2005 were implemented when required. This legislation protects people who lack capacity to make informed decisions in their lives. Deprivation of Liberty Safeguards (DoLS). DoLS applications are authorised to make sure that people in care homes, hospitals are looked after in a way that does not inappropriately restrict their freedom.

Staff were properly supervised and supported in their work by the registered manager. The staff also took part in a variety of regular training in matters that were relevant to the needs of people at the home.

There was a system in place to ensure complaints were investigated and responded to properly. People knew how to make their views known and they had access to up to date information to help them to make a complaint.

People told us the registered manager was approachable and was always available if they needed to see them. The provider had ensured that regular checks on the quality of care and service where undertaken. When needed, actions were carried out to improve the service.