Background to this inspection
Updated
18 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 25 February 2021 and was announced.
Updated
18 March 2021
About the service:
Navara Lodge is a care home which is registered to provide care (without nursing) for up to eighteen older people. The home is a large detached building situated on the outskirts of Reading. There were seventeen people living in the home at the time of the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People’s safety was upheld by staff who had been trained in safeguarding vulnerable adults and health and safety policies and procedures.
There were enough staff on duty at all times to meet people’s diverse, individual needs safely and effectively.
Staff were well-trained and able to meet people’s health and well-being needs.
People were happy living at the service. People were observed smiling and positively interacting with the staff supporting them.
People were encouraged to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
The committed, attentive and knowledgeable staff team provided care with kindness and respect. Relatives were particularly complementary about the standard of care provided. Individualised care planning ensured people’s equality and diversity was fully respected.
The provider/registered manager was well regarded and respected. Staff felt the management was supportive and approachable. Staff were happy in their role which had a positive effect on people's wellbeing. The quality of care the service provided continued to be reviewed and improved, as necessary.
Rating at last inspection: At the last inspection the service was rated Good (report published 10 September 2016).
Why we inspected: This was a planned inspection based on previous rating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.