Lagan's Foundation

Updated 4 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care children with heart defects or feeding issues and younger people who require specialist care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any incidents the provider must notify us about. We sought feedback from other healthcare professionals who worked with the service. No concerns had been shared with us.

We used the information the provider sent to us in the provider information return. This is information providers are required to send to us with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager who is also the provider and three members of the office staff. We spoke with two care staff and received ten written testimonials from parents of children and young people using the service.

We reviewed a range of records. These included two care children’s care records and associated documentation. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, and a variety of policies and procedures developed by the provider were reviewed.

Updated 4 September 2019

About the service

This service was registered initially registered with the CQC in July 2012. The service relocated to its current address in September 2018. This is the first inspection at the new premises.

Lagan’s Foundation provides specialist daytime and overnight respite care solutions for children 0 -19 years old who have complex health care needs. The service specialises in heart conditions and /or feeding issues. The service provides support for parents who are staying with their child in hospital and home visits across the country. This is a unique national charity which provides emotional and physical care to children and families.

At the time of the inspection there were 18 younger people and children receiving support from the service. The service operates from an office close to Bolton town centre.

People’s experience of using this service and what we found

The service maintained its overall rating of good. People whose families were supported by Lagan’s and healthcare professionals continued to describe the service as very good and tailored to meet the needs of the children, young people and their families.

The registered manager and the management team told us how important the services’ shared values were to them and how passionate they were about providing a high standard of care and support.

Children and young people were supported safely, and risks regarding their care were assessed and met. Where this was a part of their care, medicines were given safely in accordance with the manufacturer’s instructions.

Staff and volunteers had been safely recruited, well trained and supported with any specialist training provided as required. Staff were aware of how to report any concerns of neglect or abuse and were confident they would be addressed.

The children and young people supported by the service were under the age of 16 years and therefore the Mental Capacity Act did not apply to them.

The leadership of the service was acknowledge by staff and parents for their commitment and care. One member of staff told us how supportive the registered manager had been to them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good in all areas (published 14 December 2016).

Why we inspected

This was a scheduled inspection, based upon the last rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lagan Foundation on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.