Tweed View House

Updated 24 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17 February 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 24 March 2022

About the service

Tweed View Care Home provides nursing care and accommodation for up to 36 people. At the time of the inspection, 28 people were living at the home, some of whom had a dementia related condition.

The home was divided into three ‘suites.’ Tweed View which was located on the ground floor, River View, where people who had a more advanced dementia condition lived, was situated on the middle floor and Bridge View was on the top floor.

People’s experience of using this service and what we found

People and relatives spoke positively about Tweed View House. One relative commented, “My mum's care needs are met and Tweed View does promote a good quality of life.”

Systems were in place to safeguard people from abuse. People told us they felt safe. One person told us, “I feel really secure and safe here, I know everyone and all of the staff.” An effective system was in place to manage medicines.

There were enough staff on duty to meet people’s needs. Safe recruitment practices were followed and staff were suitably trained and supported to enable them to meet people’s needs. One health and social care professional said, “I feel they have a good depth of knowledge and skills and demonstrate a high level of kindness and compassion towards their residents.”

People were supported to eat and drink enough to maintain their health and wellbeing. Staff assisted people to access healthcare services and receive ongoing healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback about the caring nature of staff from all those we spoke with. One person told us, “Staff are really sweet and kind to me, I love them all.” A local minister stated, “The staff are friendly, the home as a whole has a very client friendly approach.”

End of life care was provided. Staff liaised with health care professionals to ensure people received care which met their needs. We received positive feedback about the end of life care provided and the support given to their family and friends.

A complaints procedure was in place. No one we spoke with raised any complaints.

A range of audits and checks were carried out to monitor the quality and safety of the service. There was an open, person-centred culture at the home. Staff told us they enjoyed there. One staff member said, “I love it here. I just love the responses from people – just seeing them smile and looking happy, it’s so rewarding.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.