102 Faircross Avenue

102 Faircross Avenue is a care home registered to provide personal care to people, aged 18 years and over, who may have mental health needs, people with learning disabilities or autistic people. It can support up to 3 people. At the time of the inspection, 3 people were living at the home. The home has two floors with adapted facilities and en-suite rooms.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support

The service was safe. Medicines were managed safely. People received their medicines as prescribed. Systems and processes to protect people from the risk of abuse were in place. Risks to people’s safety were assessed. Staff followed infection control procedures and people were protected from the risk of infections. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The home was suitably staffed but we have made a recommendation for the provider to review arrangements so that people had more flexibility and choice to go out when they wanted.

Right Care

People and relatives told us staff were kind and caring. People's dignity, privacy and human rights were respected. People were encouraged to maintain a healthy balanced diet and were provided food and drink that met their preferences and needs. Staff had received training and development to maintain their skills and knowledge. Staff knew people who used the service well and they provided care and support to them in a kind and compassionate way. Care plans were informative and provided guidance on how to support people, in accordance with their choices and communication needs. People pursued their interests and hobbies and met with friends and family to prevent social isolation. People and their relatives could approach staff and the registered manager with any concerns.

Right Culture

Leaders and the culture they created supported the delivery of quality care. Staff respected people as individuals and equality, diversity and inclusion was promoted in the home. The provider had systems in place to assess, monitor and improve the quality and safety of the services. People and relatives were contacted for their feedback about the service. People were positive about the care and support they received. Staff told us they were supported by the registered manager and received supervision to discuss their performance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good (report published 31 January 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.