The Care Quality Commission

Archived: Network Healthcare Professionals Limited - Bristol

40 Old Market Street, Bristol, BS2 0EZ (0117) 927 9307

Provided and run by:
Network Healthcare Professionals Limited

Important: This service is now registered at a different address - see new profile

All Inspections

27 February 2013

During a routine inspection

We spoke with three people who used the service. They told us that "we have a choice about what is in our care plan". They also told us that "we are encouraged to keep our independence as much as possible". We found that people were able to express their views and were involved in decision making about the care and support they received.

We found that the assessment and care planning system was thorough and comprehensive giving good guidance to staff about how to deliver care and support. Staff told us that it was easy to use. People who used the service told us that the staff who delivered the care took time to talk with them which put them at ease about receiving personal care.

We found that staff understood the principles of safeguarding and that there were good systems in place to report abuse if it was suspected.

Staff told us that their induction and training was thorough and supportive. We found that staff received appropriate professional development.

We were shown comprehensive quality monitoring systems including the results of an "annual service user questionnaire" which showed a high level of satisfaction with the service and an action plan to manage negative comments. We were told about the regular staff meetings where care staff can share their views about the running of the service with the managers. We found that people who use services and staff were asked their views about the delivery of care and support and their views were acted on.

29 March 2011

During a routine inspection

We spoke with two people who used the service and their families and reviewed the care records of four people who use the service.

People told us that they were very satisfied with the care that they receive. We were told 'I can't praise them enough' and 'I can't fault them'.

One family member told us both they and the person receiving care from the agency were really scared at first at someone coming into our home but they made us feel comfortable.

We were also told by one person that they find it difficult to get to know people but that the staff made the care experience easy and that all of the staff were approachable.