We found that systems and processes had been implemented to improve audits to monitor the quality of the service being provided. We saw feedback from a person using the service who commented, "I am very happy with the service provided." Another person commented, "I have no concerns."
We looked to see if improvements had been made following our previous inspection in February 2013.
People's needs had been assessed and their care was planned. One relative told us, "Staff are always friendly but perhaps would benefit from more training to help them meet people's needs". Risk assessments were in place but did not always give enough detail to staff.
We saw systems in place to audit and monitor the quality of the service being provided. However, these were not always effective.
Most records we asked to look at were available to us. This meant that records were being kept as required.
We found some improvements had been made but some action was still needed.
People were involved in their care and were encouraged to do things for themselves as far as possible.
Most people had care plans and these were personalised. However, where people did not have care plans staff did not always have the information they needed to meet people's identified needs.
Some arrangements were in place to ensure that people were safeguarded against harm.
Staff were supported. supervised and trained in their roles. One staff member told us, "If the people I support are happy then I am happy".
We saw some records were not being completed as required to ensure people received the support they needed in a safe way.
We saw some systems in place to audit and monitor the quality of services being provided but no action plan to implement changes needed to make improvements.