Archived: The Hadleigh Clinic Harley Street

We found that the provider had a strong system in place for gaining consent to treatment and that staff explained treatments clearly and straightforwardly to people who used the service.

Staff acted within the person's best interests to ensure that their care and welfare was of a high standard and they worked hard to ensure that their needs were assessed effectively and that care was delivered based on this assessment.

We found that the provider had a strong system in place to ensure that medicines were administered, stored and disposed of correctly.

The provider operated a system of quality assurance that ensured that all people who came into contact with the provider received good quality care. We also saw evidence that the provider had a system in place to respond to complaints and make improvements to care if required.

When people first arrived at the clinic they were greeted by receptionists who confirmed appointments. Medical histories were taken before people were treated and information was provided topeople on aftercare. Staff had been trained in what to do in a medical emergency and there were emergency drugs and equipment available.

Staff had been briefed in safeguarding vulnerable adults. There was a policy and procedure in place for how to report any concerns, including to the local authority.

The environment was clean and tidy in all areas. There were records in place that showed the infection control checks completed by staff.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis including what to do in a medical emergency. All staff had annual appraisals.

The service conducted audits to monitor the quality of the service it was providing.