Woodlands Quaker Care Home

Updated 17 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 02 March 2021 and was announced.

Updated 17 March 2021

We carried out this unannounced inspection on 21 and 22 August 2018. Woodlands Quaker Care Home is a care home without nursing. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The inspection was prompted in part by a notification of an incident which raised concern about staffs understanding of Cardiopulmonary Resuscitation (CPR) and when this should be used. This inspection examined those risks.

Woodlands Quaker is a residential home that provides personal care and accommodation for up to 44 older people. The service accommodates up to 35 people in the 'Main House' and up to 9 people in a self-contained unit called 'The Spinney'. The Spinney accommodates people with higher levels of dependency, most of whom are living with dementia. At the time of the inspection there were 44 people living at the service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their responsibility to report any concerns and were aware of the action to take if they suspected abuse had occurred. People were supported to manage their risks by staff who were aware of the need to protect people from avoidable harm. There were sufficient numbers of staff available to meet people’s care and support needs. The provider recruited staff safely. People received their medicines as prescribed. The environment was well maintained and clean. Systems were in place to monitor infection control.

Staff had the knowledge and skills required to provide effective care. People’s care needs had been assessed and they were involved in the development of their care records. People were asked for their consent before care was provided and their decisions were respected. People’s capacity to make decisions had been assessed and staff understood the principles of the Mental Capacity Act. Staff ensured people had enough food and drink and received support from relevant healthcare professionals when required.

People received support from kind and caring staff. People were encouraged to make their own choices and decisions. People were supported to maintain their independence and staff supported people in a way that respected their privacy and dignity.

People were involved in the planning and review of their care and care records were reflective of their needs. Information about changes to people’s care needs was shared with staff to ensure people continued to receive the support required. People had access to a wide range of activities and hobbies which met their individual interests. People knew who to contact if they were unhappy about any aspect of their care. The provider had systems in place to manage complaints effectively.

People felt the service was well-led and said they were happy with the care they received. People and staff felt confident to share their ideas and the registered manager used these to make improvements. There were effective quality audit systems in place to monitor the quality of service people received.