The Care Quality Commission

Archived: Shropshire

Unit 18, The Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3FE (01743) 454970

Provided and run by:
Battlefield Healthcare Limited

Important: This service is now registered at a different address - see new profile

All Inspections

12 December 2012

During a routine inspection

People told us that they were very happy with the service they received. One person told us, "I feel very fortunate to have them". People were particularly complimentary about the manager.

We found that people using the service were given lots of opportunities to be involved in their care planning and delivery. We saw evidence that the provider listened to people and took their views into account.

We found that care plans were person centred and up to date. Staff told us that there was good communication about changes to people's care plans.

People told us that they felt safe with the provider's staff in their homes. Staff demonstrated that they were familiar with local safeguarding policies and procedures. We saw evidence that the provider had previously made safeguarding referrals to the local authority.

We found that all the necessary checks were made before new staff were allowed to provide care to people. We also saw that the provider had an effective complaints procedure in place.

17 October 2011

During a routine inspection

We spoke with two people who received care from the service, two representatives, three staff and the manager. Peoples' comments were very positive. One person told us, 'They work very well with the family members and have a 'can do attitude' with people they support. Their caring nature really shines through. All credit to them, they do a great job'.

People told us that they were fully involved in the assessment of their care needs and planning of their care. They said staff were punctual, very caring and had a good understanding of their individual needs. One person said, "They do a really good job and know me well".