Lakeside House Residential Care Home

Updated 2 March 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• The inspection team consisted of one inspector.

Service and service type:

• Lakeside Residential Care Home is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• Our inspection was unannounced.

What we did:

• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public, the local authority and Healthwatch. Healthwatch is an independent national organisation for people who use health and social care services. Healthwatch had recently visited the service. We checked records held by Companies House and the Food Standards Agency.

• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

• We spoke with two people who used the service and two relatives.

• We spoke with the registered manager, the provider, and three support workers.

• We reviewed three people's care records, three staff personnel files, staff training documents and other records about the management of the service.

• We requested additional evidence to be sent to us after our inspection. This was received and the information was used as part of our inspection.

Updated 2 March 2019

About the service:

• Lakeside House Residential Care Home is a care home providing personal care and support for people with learning disabilities. The home is registered for eight people.

• At the time of the inspection it was providing a service to seven people.

• The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People’s experience of using this service:

• People felt safe and were happy living at Lakeside Residential Care Home. They told us staff were kind, caring and treated them with respect. People told us staff responded promptly if they needed support. People's health care needs were well managed. Medicines were managed safely.

• People's risks were assessed and strategies put in place to reduce the risks.

• People's likes, preferences and dislikes were assessed and care provided met people's desired expectations.

• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

• People’s cultural and religious needs were respected when planning and delivering care. Discussions with staff members showed that they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service.

• People and their relatives were involved in the care planning process and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

• The home was clean and well maintained.

• Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked alongside them on a daily basis providing direction and guidance.

• People enjoyed activities that were offered.

•The service submitted relevant statutory notifications promptly.

• People, relatives and staff spoke highly of the registered manager who they said was approachable and always available. Audits and checks were carried out and used to drive continuous improvements to the service people received.

Rating at last inspection:

• Requires Improvement (report published on 30 November 2017)

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.