Timken Grange

Timken Grange is a residential care home providing personal care for up to 66 people. The service provides support to older people and people with dementia. At the time of our inspection there were 66 people using the service.

Timken Grange is a purpose-built care home which accommodates 66 people across three floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to a library, cinema café and bar. There are communal gardens and parking.

People’s experience of using this service and what we found

Systems and processes protected people from the risk of abuse. Staff were recruited safely with appropriate checks in place. Individualised risks to people and risks in the environment were assessed and mitigated. Medicines were managed stored and disposed of safely, people received their medicines as prescribed and when they needed them. People were protected from the risk of infection; the home was clean and PPE was available and used appropriately by staff. Accidents and incidents were recorded, investigated and measures put in place to prevent reoccurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were assessed prior to moving into the service to ensure their needs could be met. People were supported to maintain a balanced diet and regular hot and cold drinks were provided, they were monitored for the risk of malnutrition and health professionals were consulted where required. People were supported with healthcare appointments and records were in place to support a smooth transition into emergency care if needed. Staff went through an induction process, were trained and received regular support including supervision, appraisal, handover and staff meetings.

People were well treated by staff who were kind, caring and understood their needs, they and their families had developed positive relationships with the staff and management team. People were leading their care and making their own decisions, their privacy dignity and independence was well supported.

Care planning and delivery was person centred, reviewed regularly and adapted to meet people’s changing needs. People were well supported with social activity and enjoyed an active social life. People were supported with their end of life decisions and staff had access to information they needed to support people’s choices. Complaints were well managed and the provider was open and honest with people when things had gone wrong.

Systems and processes were in place which ensured the provider and management team maintained effective oversight of the safety and quality of the service and drive learning and improvement. There was a positive culture, people, relatives and staff felt informed, included and respected. The registered manager was well supported by the provider who played an active part in the home. There was partnership working with other professionals to ensure people’s needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection This service was registered with us on 3 November 2022 and this is the first inspection.

Why we inspected This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.