Crossways

Updated 17 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 March 2021 and was announced.

Updated 17 April 2021

This was an unannounced, comprehensive inspection visit completed on 10 and 11 October 2018.

Crossways is a ‘care home’ providing residential care. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home provides care to a maximum of 24 people. At the time of the inspection, there were 22 people receiving care at the service with one person in hospital.

The service had a registered manager in post. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

At our last inspection on 30 and 31 March 2016 the service was rated good in all key questions. This was because staff knew how to keep people safe, with good adherence and implementation of risk assessments and care plans.

Staff treated people respectfully, placed value on provision of food and fluids, and meeting specialist dietary requirements. People’s care records were completed to a consistent standard, with quality monitoring and oversight of care provided by the management team.

During this inspection, we received high and consistent praise in relation to this service. People and their relatives were positive and enthusiastic about the quality of the service provided. We found that people were supported to have maximum choice and control over their lives and staff worked with them in the least restrictive ways possible; with the policies and systems in the service to support this practice.

Staff treated people with care and compassion, and took pride in their caring roles. Staff understood how to identify and report safeguarding concerns to keep people safe. Staff approach and people’s records demonstrated adherence to the principles of the Mental Capacity Act.

People accessed a variety of meaningful activities arranged within Crossways to reduce social isolation and spent time with relatives, friends and accessing the local community.

People and their relatives knew how to make a complaint, and were encouraged to give feedback to the management team, however there had been no formal complaints in the 12 months prior to the inspection. The service provided high standards of care to people who required support with complex health needs and those approaching the end of their life.

Crossways had excellent governance systems in place which enabled the service to continuously learn, improve and sustain high quality person-centred care.