We carried out a review of the data available to us about Belmont Homecare Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Belmont Homecare Services, you can give feedback on this service.
Belmont Homecare Services is a domiciliary care agency providing personal care to older people, people living with dementia, mental ill health or physical disabilities. At the time of our inspection there were 9 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had not always ensured people’s risk assessments contained enough detail or that protocols were in place for the safe administration of creams. There had been a lack of oversight of the recruitment process which meant some references had not been requested in some instances. However, people were supported by staff who were skilled, trained and well supported which had reduced the level of risk to people receiving care.
People received effective care from staff who had received a detailed induction. Senior staff ensured staff were confident in providing support through training, observation and regular spot checks of their practice.
People and their relatives were overwhelmingly positive about the care provided. They liked that they saw the same staff on a regular basis for continuity and that care calls were on time and not rushed. They said the care provided was personalised to their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people’s religious and cultural needs. Complaints and concerns were managed well and responded to in a timely way.
Staff spoke highly of the support they received which helped them to do their jobs well. They felt the culture of the service was positive and everyone was working to provide good care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us under a different address on 19 May 2021 and reregistered at a new address on 27 September 2022. This is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.