We carried out a review of the data available to us about The Care Workshop Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Care Workshop Limited, you can give feedback on this service.
The Care Workshop is a domiciliary care agency registered to provide personal care to people living in their own homes. The service currently provides care and support to 28 people ranging in age, gender, ethnicity and disability.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is also the registered provider.
At our last inspection on 23 and 26 September 2016 we rated the service as ‘requires improvement’ overall. This was because we found that people were not always protected from risk as their care planning did not take their individual needs and risks into account. We also found that the provider’s audits did not highlight the shortfalls that we did during our inspection. At this inspection we found there had been sufficient improvement to now rate the service as good.
People told us they felt safe. Staff knew people well and demonstrated a good understanding of how to manage risks to people. There were enough staff to meet people’s needs and people told us they were supported by regular staff. Staff had a good knowledge of abuse and how to protect people from harm. People were supported to take their medication as prescribed. People were protected from the risk of infection.
People were supported by staff who had the skills to meet their needs. Staff spoke positively about the training and induction they received. People’s consent was sought before support was provided and staff understood the importance of this. People’s nutritional needs were met when required and people told us they were happy with the support they received. People had access to healthcare professionals when required.
People told us staff were kind and caring in their approach. People were encouraged to remain as independent as possible. People’s privacy and dignity was maintained. Staff respected people’s cultural and religious needs and ensured these were met. People were communicated with in their preferred way.
People and their relatives were involved in the assessment and reviews of people’s care. People’s care plans included their likes, dislikes and personal history. People and relatives knew how to raise concerns and felt confident doing so. Where complaints had been raised, they had been dealt with appropriately.
The provider had made improvements in relation to people’s care records being up to date. However, there were still further improvements required. The provider’s quality assurance systems were not always used to drive improvement within the service. People’s and relatives’ feedback was sought and acted on. Staff felt supported and told us they registered manager was approachable.
The Care Work Shop is a domiciliary care service that provides care and support to people living in their own homes. Some people’s care was funded through the local authority and some people purchased their own care.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
All staff spoken with knew how to keep people safe from abuse because they knew the signs to look out for. Where incidents had occurred the provider had taken action and informed the appropriate authority.
People were not always protected from risk because care was not always planned in a person centred way that took in to consideration people’s individual care needs and health related risks.
There was enough staff that were safely recruited and trained to meet people’s needs.
People were supported with their medication and staff had been trained so people received their medication as prescribed.
People were able to make decisions about their care and were actively involved in how their care was delivered. However the care plans were task based so new staff would not have detailed information about people’s preference and choices.
People were able to raise their concerns or complaints and there were systems in place so that they were thoroughly investigated and responded to.
Staff supported people with their nutrition and health care needs and referrals were made in
consultation with people who used the service if there were concerns about their health.
Processes were in place to monitor the quality of the service provided. Record management in relation to people’s care was not always well documented so that staff had the information they needed to support people safely.
People who used the service were asked to comment on the quality of service they received. The information provided from people was used to improve the service where possible.
The inspection took place on 22 July 2015 and was announced. We told the registered manager two days before our visit that we would be visiting to ensure the registered manager was available.
The Care Work Shop is a domiciliary care service that provides care and support to people living in their own homes. Some people’s care was funded through the local authority and some people purchased their own care. At the time of our inspection 72 people received support from this service.
There was not a registered manager in post as they had recently left the organisation. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
All staff spoken with knew how to keep people safe from abuse and harm because they had received training and knew the signs to look out for.
People were not always protected because management plans were not in place to manage risks based on people’s individual assessed care needs.
There was enough trained staff to meet people’s care needs in general but further training was required for medical conditions that required specialist training.
Most checks were made to ensure staff were suitable to work with people in some instances were risk assessment were required these were not always completed.
People were supported with their medication and staff had been trained so that people received their medication as prescribed.
People were able to make decisions about their care and were actively involved in how their care was planned and delivered.
People told us that they had made no complaints, but all said that they felt that if they did they would be listened to and action would be taken.
People were supported by staff to reduce the risk of poor nutrition by encouraging and supporting people to have adequate food and drink as part of their assessed care needs.
People were supported with their healthcare needs because the agency involved family members if concerns were identified.
Processes were in place to monitor the quality of the service provided and on-going monitoring for improvements were acknowledged and action plans implemented.