Our current view of the service
Updated
13 February 2024
Water’s Edge Care Home is a residential care home providing personal care to older people. The service provides support to people with physical disabilities, mental health conditions and people living with dementia. The care home accommodates people in 1 adapted building over 2 floors.
The assessment was completed on 11 March 2024. One inspector undertook a site visit on 28 and 29 February 2024.
We found people were safe and risks to them were managed safely at the home. The registered manager and provider had significant oversight which enabled safeguarding concerns and risks to be escalated effectively and appropriate action taken when there were concerns.
People's experience of the service
Updated
13 February 2024
People told us they felt safe living at the home. One person told us, "I feel safe here, I can't rate staff highly enough." People were supported by staff who made them feel safe when being supported with moving and handling. One person told us, "I feel safe when the staff are helping me up and down from my chair." Where people had clinical needs, they were supported safely. One person told us "Several times, the lady with the blue uniform has checked my skin, I haven't even called her." People told us staff observed them regularly when required to ensure their health needs were managed and escalated safely.
People's risks were managed safely. Where people had risks related to their mobility, they told us staff encouraged them to walk safely. One person told us they were not supposed to walk independently and if they tried to do so, staff members always reminded them they needed to wait for support. Where people's skin integrity was at risk, they told us staff checked their skin regularly, applied creams and sought medical attention if needed. People's continence risks were managed safely by staff. One person told us that they had been having some difficulty with opening their bowels, so staff had addressed this and they had been prescribed laxatives. Another person had a catheter that became blocked. They told us staff were monitoring this and had escalated this concern to medical professionals where there were concerns.