Background to this inspection
Updated
2 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 19 January 2016.
The inspection was carried out by one inspector.
During the visit, we spoke with three people who use the service, one relative, two care staff and the registered manager. There were four people living at the service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also considered notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the two personal care and support plans for people using the service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Updated
2 March 2016
This was an unannounced inspection and took place on 19 January 2016.
The home provides care and accommodation for up to four people with learning disabilities. It is located in the Hampton Hill area.
At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In May 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
People said and their body language showed that they enjoyed living at the home and the way that staff provided care and support for them. People chose their activities, when they wished to do them and with whom. There were a number of activities available to choose from. They felt safe in the home and in the local community. When we visited there was a warm, welcoming atmosphere with people freely coming from and going to activities. People using the service interacted positively with each other and staff during our visit.
The home records were accessible, kept up to date and covered all relevant aspects of the care and support that people received. This included the choices they made, activities they attended and way their safety was protected. People's care plans were completed and the information contained was regularly reviewed. This enabled staff to perform their duties competently and efficiently. People were encouraged by staff to discuss their health needs and had access to GP’s and other community based health professionals. People were supported to be healthy by choosing nutritious, balanced meals that promoted a healthy diet whilst taking into account their likes, dislikes and preferences. This meant people were protected from nutrition and hydration associated risks. People told us they liked the meals available and we saw that they were of good quality with plenty of choice.
People were familiar with the staff as they had been supported by them over a long period of time. They said they liked the staff and enjoyed the way that staff supported them. People were provided with information about any activities taking place so they could decide if they wanted to join in. Staff provided care and support in a professional, friendly and supportive way that was focussed on people using the service as individuals. They told us they knew people who use the service and their likes and dislikes well. Staff were well trained, had appropriate skills and were accessible to people. They said they enjoyed working at the home and had received good training and support from the manager.
People said the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.