The Care Quality Commission

Archived: Bridging the Gap Limited - Oldham

370-372 Manchester Road, Oldham, Greater Manchester, OL9 7PG (0161) 620 6557

Provided and run by:
Bridging the Gap Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

13 December 2012

During a routine inspection

During this inspection we spoke on the telephone to a random selection of three members of staff and three relatives of people who were using the service. We also looked at records held at the offices and spoke with the managers.

Subject to their capacity to be involved, people who used the service or their family representatives, were involved in discussions about the best way for the service to provide care and support.

People's needs were assessed and a plan of care which identified the person's needs and the way in which those needs were to be met by the service, was written. This plan was updated when necessary and copies were available in the home of the person using the service.

If care workers were involved in aspects of medication administration they had received training and maintained records of their actions.

Staff who worked for Bridging the Gap were subject to thorough vetting to help minimise the risk of inappropriate people being employed.

The service had an appropriate complaints procedure. Family members of people receiving the service, and staff, believed that any complaint would be listened to and acted upon.

7 March 2012

During a routine inspection

We contacted people by telephone to ask them about the service they received. They were very positive about the support provided by Bridging the Gap staff.

They told us they were able to influence the way in which care was provided and that the people who used the service were treated with respect and had their dignity maintained. Communication with the staff and agency was described as good and people who used the service were believed to be safe from abuse or exploitation by the staff.

People told us there were regular checks to ensure that the quality of the service was maintained. People also told us that they believe that any complaint would be listened to and acted on.

People told us that the service had worked "absolutely brilliantly" and that they were "really really happy with the service". Other comments included "[Bridging the Gap] really do have persons at its heart" and "it's good to know whilst I am at work there are no problems."