Knightswood Care Home

Updated 13 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 21 August and was announced.

Updated 13 November 2020

About The service

Knightswood Care Home is registered to accommodate up to 27 older people who need help with personal care. On the day of our inspection 24 people were living at the home.

People’s experience of using this service and what we found

People were protected from the risk of abuse and harm by staff who understood how to recognise and respond to any concerns or abuse. Staff continued to be recruited safely. People told us sufficient staff were available to support them. One person said, “Always respond promptly when I need them.” Medicines were managed safely by trained staff. Infection control systems continued to ensure a clean environment.

The registered manager ensured staff received training that met their needs.People received support with their healthcare needs promptly. People were supported maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us meal provision provided by the cooks was good. Comments we received confirmed this. One person said, “Food very good especially the cakes that they bake.”

People told us how staff were kind, caring and treated them well. A relative said, “The staff are so caring.” Information about local advocacy services was available, to ensure people could access support to express their views if required.

People's communication needs had been assessed so staff were aware how to understand and talk with them. Activities were provided daily. A new ‘activity co-ordinator’ post had been created and the service were in the process of employing someone.

The management team were clear about their roles and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 30 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.