Background to this inspection
Updated
1 May 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 and 25 February 2015 and was unannounced. The inspection was carried out by one inspector.
This service was previously inspected on 12 September 2013. At that time we found there were no breaches in regulations.
Prior to the inspection we looked at all the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We also looked atthe annual review of the service carried out by Gloucestershire County Council in December 2014.
We contacted five health and social care professionals, including community nurses, social workers and commissioners. We asked them for some feedback about the service. We were provided with a range of feedback to assist with our inspection.
People were able to talk with us about the service they received. We spoke to eight people. We also spent time observing how people were being looked after.
We spoke with six staff, including the registered manager, trainee manager, senior care staff, care staff and catering staff. We also spoke with two relatives who were visiting people.
We looked at the care records of eight people living at the service, three staff personnel files, training records for all staff, staff duty rotas and other records relating to the management of the service. We looked at a range of policies and procedures including, safeguarding, whistleblowing, complaints, mental capacity and deprivation of liberty, recruitment, accidents and incidents and equality and diversity.
Updated
1 May 2015
Sydenham House Residential Home is a care home registered to accommodate up to 19 older people. At the time of our inspection 18 people were using the service.
This inspection was unannounced and took place on 18 and 25 February 2015.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because the registered manager and staff team understood their role and responsibilities to keep people safe from harm. Staff knew how to raise any concerns regarding people’s safety. People were supported to take appropriate risks and promote their independence. Risks were assessed and individual plans put in plans to protect people from harm. People were protected from the risks associated with medicine because the provider had clear systems in place and staff had received the appropriate training. Employment checks were carried out on staff before they started work to assess their suitability.
People were provided with effective care and support. Staff had received the appropriate training to meet people’s needs. People were supported to eat and drink to maintain an appropriate body weight and remain hydrated. Arrangements were made for people to see their GP and other healthcare professionals when they needed to do so.
People received a service that was caring. They were looked after by care staff that were familiar with their needs and wishes. People were involved in making decisions about how they wanted to be looked after and how they spent their time. People had positive relationships with the staff caring for them. Staff treated people with dignity and respect.
People received person centred care and support. They were offered a range of activities both at the service and in the local community. People were encouraged to make their views known and the service responded by making changes.
The service was well led. The registered manager provided good leadership and management. The vision and culture of the service was clearly communicated. The quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.