Sutton Court Care Centre

Updated 2 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 2 inspectors.

Service and service type

Sutton Court Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Sutton Court Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people, 4 relatives/representatives and 9 staff. This included 2 care workers, 3 senior care workers, 1 nurse, the registered manager, the head of operations and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed 4 people’s care records, records relating to medicines management, quality assurance processes and policies. We reviewed the safety of the environment. We also received feedback from 3 healthcare professionals who worked closely with the service.

Updated 2 September 2023

About the service

Sutton Court Care Centre is a residential care home providing nursing care to up to 63 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 60 people using the service.

People’s experience of using this service and what we found

Sutton Court Care Centre were committed to providing high quality care that achieved good outcomes for people. There was a continued strive to improve and the management team had worked with other health and social care professionals to further strengthen links across the two areas to benefit people’s care and wellbeing. They were participating in several pilots and projects that used digital solutions to provide enhanced care. This included a system which enabled staff to access people’s care records as well as their health records, including GP records and summary records from stays in hospital. This enabled staff to provide more coordinated streamlined care. They were using technology to provide more accurate readings on people’s health which could be accessed remotely by their GP and pharmacist to provide a more responsive service which enabled timely escalation of care when people’s health declined. The service contributed to the wider health and social care landscape by being a dedicated service for the discharge of covid positive people from hospital during the covid-19 pandemic. Learning from this initiative had been used to improve transitions from hospital to the care home. The staff were also actively participating in several initiatives to support research into dementia in order to better understand the illness and how people living with dementia could be supported.

People’s wellbeing was central to the care and support provided by staff at Sutton Court Care Centre. People were happy, safe, and comfortable living at Sutton Court Care. They received safe care that met their needs from staff who knew them well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Safe medicines management practices were in place. People were protected from the risk of abuse and supported to live a life free from discrimination.

Governance systems were in place to closely monitor practices and if areas requiring improvement were identified these were acted upon promptly. Staff felt comfortable speaking openly with the management team. They felt listened to and supported in their roles. The senior management team were aware of their regulatory duties and reported any necessary information to the CQC, the local authority and funding authorities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 February 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.