Updated 20 November 2019
Park Hill Hospital is operated by Independent British Healthcare (Doncaster) Ltd . The hospital /service opened in 1995 . It is a private hospital in Doncaster , South Yorkshire . The h ospital primarily serves the communities of Doncaster and the surrounding area of South Yorkshire . It also accepts patient referrals from outside this area.
At the time of the inspection , a new manager had recently been appointed who had been registered since March 201 9 .
Updated 20 November 2019
Park Hill Hospital is operated by Independent British Healthcare (Doncaster) Ltd . The hospital /service has 21 beds . Facilities include one operating theatre, outpatient and diagnostic facilities.
The hospital provides surgery and outpatients services for adults . We inspected surgery and outpatients .
We inspected this service using our comprehensive inspection methodology. Our inspection was unannounced (staff did not know we were coming) to enable us to observe routine activity.
To get to the heart of patients’ experiences of care and treatment , we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? W here we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Me ntal Capacity Act 2005 .
The main service provided by this hospital was surgery . Where our findings on surgery – for example, management arrangements – also apply to other services , we do not repeat the information but cross-re fer to the surgery service level .
Services we rate
Our rating of this service improved . We rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
W e found good practice in relation to outpatient care:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to continually improving services.
Following this inspection, we told the provider that it should make some improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Ann Ford
Deputy Chief Inspector of Hospitals (North)
Updated 20 November 2019
Outpatient services were a smaller proportion of hospital activity. Where arrangements were the same, we have reported findings in th e surgery section. We rated this service as good. We found that the service was safe, caring, responsive and well led. We do not rate the effective domain.
Updated 20 November 2019
Surg ery was the main activity of the hospital. Where our findings on surgery also apply to other services , we do not repeat the information but cross-refer to the surgery section.
We rated this service as good because it was safe, effective, caring , responsive and well-led .