The service had improved the processes around medication administration since our last visit which included more training for staff and storing medications in a new dedicated room.
The manager of the service told us that care plans were undergoing change to a new model and we advised it would be helpful to reduce the amount of information in people's current files so only important up-to-date documents were stored in them.
We saw that there were plenty of staff on duty to support people with their daily activities. We saw that they knew how best to communicate with people and that they understood their care needs. We saw that staff treated the service users with dignity and respect.
People told us they took part in a range of activities. This included going shopping, attending art classes and going on trips out in the home's minibus. People told us how they had all recently been on a holiday. One person told us how much they enjoyed their holiday to Norfolk, particularly the barges, a particular passion of theirs. Another person told us how they had been supported to visit their family member.
One person told us how they could compare Victoria House to other health and social care settings they had lived in and how much better Victoria House was.
People told us how they attended weekly house meetings where they had the opportunity to voice their opinions. There was a meeting on the day of our visit.
Overall there was a good rapport between the staff on duty and the people who used services. We saw that they understood the needs of the people in their care.
Some people showed us their bedrooms. We saw that people had a key to their room. These were all individual and full of personal items and possessions. People told us they liked their bedrooms and had chosen the colour schemes. One person told us how their bedroom had been decorated whist they had been away of holiday.
People who used the service said:
'I like it here',
I like the staff', 'they will do anything for you'
'I really enjoyed my holiday'
'I feel valued' and
'We do cooking and go out'.