The Care Quality Commission

Archived: Croxton Lodge

Warwick Road, Melton Mowbray, Leicestershire, LE13 0RD (01664) 484190

Provided and run by:
Castlebeck Care (Teesdale) Limited

Important: The provider of this service changed. See new profile

All Inspections

14 June 2013

During a routine inspection

Six people were accommodated in the unit when we visited. As Croxton Lodge is spacious and was well-staffed people were taking part in a range of activities in different areas or out in the community. Two people had gone to the pub with staff, one was chatting to an advocate, and the others were in different parts of the unit doing chores or socialising with staff.

There was one nurse and five support workers on duty. We saw they worked well with the people who used the service and with each other. People told us they liked the staff team and enjoyed talking to them and 'having a laugh'. One person said, 'The staff are very nice here and they never get cross.'

Croxton Lodge had its own training kitchen where hot and cold snacks and drinks were prepared by the people who used the service supported by staff. Main meals were brought in from an adjacent service. Menus showed people had a range of choices at every meal and alternatives were always available. Lunch was served during our inspection and the food appeared well-balanced and nutritious.

Staff said they were satisfied with their induction and training at Croxton Lodge. One staff member said, 'The training and support we get is excellent ' the best I've had.' They also said they were well-supported by the current manager and were feeling positive about the future of Croxton Lodge.

13 August 2012

During a routine inspection

People told us they liked living at Croxton Lodge and the care was good. One person said the staff were helping them to become more independent. They told us, 'The staff are helping me to do cooking and washing. I would like my own flat one day with somebody to help me. The staff said yes but not yet as I'm not ready.'

People were taking part in a range of activities when we visited. One person was out shopping with staff, others were in the unit using different lounges and activity areas, and some were sitting outside with staff as it was a sunny day. Two people showed us their activity programmes and told us about the different things they did. One person told us, 'I like playing snooker with the staff', and showed us where this was featured on their activity programme.

People were calm and settled when we visited. They appeared to trust the staff and worked well with them. We asked two people what they'd do if there weren't happy about something in the unit. They both said they'd tell the acting manager. One told us, 'I would tell XXXX (the acting manager) he's a nice man.'

People told us they liked the staff at Croxton Lodge and got on well with them. One person said, 'If I get upset the staff really help me and calm me down.' There were enough staff on duty to care for people effectively and support them to take part in activities both in and out of the unit. Staff worked with people in a warm and supportive way.

People said they were asked for their views about the service on a regular basis. One person told us, 'We have meetings and talk about things like buying new furniture for our rooms.' People who needed help to give their views were assisted by staff or an independent advocate.

27 March 2012

During an inspection looking at part of the service

People told us that they were happy with the care, treatment and support they received at Croxton Lodge. One person told us, 'I am very happy here, the staff look after me and help me'.

We were told that activities were provided on a daily basis and people enjoyed these. One person told us, 'They let me do lots of things here, I can smoke, spend money and watch films on my DVD and we're going bowling this afternoon'.

We observed staff carrying out their duties and they did so in an atmosphere of calm. None appeared to be stressed or frustrated, they interacted well with the people who were using the service and they supported them at a pace that was suitable for them.

5 September 2011

During an inspection looking at part of the service

During a tour of the building two men using the services at the hospital were able to describe to us the activities that they had been involved in that morning and we saw a lady playing pool with a member of staff. The atmosphere was calm and jovial and patients spoken with told us that they liked it there.

Staff were positively interacting with patients and actively encouraging them to make choices about their care.

We saw patients interacting in a meaningful way with staff throughout our visit. The numbers of staff on duty allowed staff to spend time with individuals and staff commented that the increase in staffing levels and new documentation meant that they had greater time to spend with patients helping and supporting them.

6 June 2011

During an inspection in response to concerns

People living at Croxton Lodge told us that on the whole they enjoy living at Croxton Lodge. However people told us that there were not always enough staff on duty and at times they felt unsafe. People told us that they enjoyed the activities that were organised for them to do.

8 March 2011

During a routine inspection

People told us that overall, they were happy with the care and support that they received, they told us: "I enjoy listening to music and watching films in my room". "You get to have your own routine, it's not bad, I have no problems".

People told us that they liked the food that was provided and they had a choice at each meal time. One person explained, "There's always a choice at breakfast, you can choose what cereal to have and there's 2 or 3 choices of meal at dinner and tea, there's about 4 choices for tea today'.

People told us that they felt that at times there could be more staff on duty, they told us, "There's not enough staff all the time", "they are always short of staff", "I would be out a lot more if there were staff to take me".

People told us that they were asked their thoughts on the service they received, they told us: "On Fridays we have house meetings, they ask you if your rooms alright, if you are enjoying the food, things in general really".

People using the service told us that they were treated well, they told us, "The staff are good, those working upstairs today are great, I'm treated alright, and they help me".

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.