Background to this inspection
Updated
13 April 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 23 February 2022 and was unannounced.
Updated
13 April 2022
About the service
Hazelwell Lodge is a residential care home registered to provide personal care and accommodation to up to 50 people. The home specialises in the care of people living with dementia. At the time of the inspection 36 people were living at the home.
The building is divided into three areas, The Bay, The Lilies and The Orchids but people are able to move around all areas of the home.
People’s experience of using this service and what we found
People lived in a safe environment which had been adapted to meet the needs of people living with dementia. There was space for people to move around freely, including outside space, and objects for people to interact with. Risk assessments were completed to promote people’s well being and safety.
People received care and support from well trained staff who had the skills and experience to meet their specialist needs. People’s mental and physical healthcare needs were monitored, and they had access to professionals outside the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by a stable and caring staff team who treated them as individuals and were respectful of their wishes and preferences. People and their representatives were involved in planning their care as far as they were able. People made choices on a day to day basis.
People had comprehensive care plans which ensured staff had information about their needs and wishes even if they were unable to fully express themselves. This helped to make sure staff provided care and support in a way that respected people’s personalities and preferences.
People were able to have visitors at anytime to help them to keep in touch with friends and family. Visitors told us they were always made welcome and staff communicated well with them.
People benefitted from a clear management structure who kept up to date with good practice and legislation. This helped to make sure people received a high standard of care and support. The management of the home was open and approachable and constantly looked at ways to make improvements to people’s care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (Published 15 July 2017.)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.