People told us that they received good information about the service before they used it. They told us that they felt they had been fully involved in their care planning and that they had been asked how they would like their care and support provided. People told us that the care they received was good. They told us that it met their needs.People told us that the agency was quick to respond to any requests that they made. They said that staff always showed them respect either in person or over the telephone and that staff were always polite. One person told us that they were very pleased with the service they received. They said they had helped to write their care plan and that they were fully involved in its review.
People told us that they felt safe and that they trusted their carers. One person said that staff always arrived on time, would let them know if they were going to be late and that they always did a good job. Another person told us that staff were usually on time or would let them know if they were going to be late. Another person said that their carers were reliable, friendly, helpful and professional.
People told us that they were very happy with the quality of care and support that they received from Mears Care Basildon. They said that regular checks on the quality of the service had been carried out. One person told us that the agency had an excellent relationship with their family and that any minor issues about their care had been resolved speedily and efficiently. They told us that staff would always share a joke and have a laugh with them whilst visiting. One person said that this brightened up their day.