Universal Care and Support Services Ltd

Universal Care and Support Services Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to older and younger people with a range of needs. This includes people with physical disabilities. At the time of our inspection the service supported 3 people.

People’s experience of using this service and what we found

People and relatives spoke very positively about the service they received. Staff knew how to keep people safe and protect them from harm. Risks associated with people’s care and the environment were identified and assessed. People received their medicines safely, when needed, by staff trained in medicine management. Staff were recruited safely.

People and their relatives had confidence in the ability of staff to provide effective care. Staff development was supported through an induction when they started work. Ongoing training was provided to staff to ensure their skills and knowledge remained up to date. People had access to healthcare professionals to ensure their ongoing healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person centred care and developed positive relationships with staff, who had a good understanding of their care and support needs. People’s right to dignity and privacy were respected and their independence was promoted.

People and relatives were involved in their care plans to ensure they reflected people’s preferences, religious and cultural beliefs and values. People knew how to make a complaint and feedback on the service was encouraged and used to drive forward improvements and learn lessons.

The registered manager had processes in place to monitor and review the quality of the service, for example, audits of care records. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. Staff felt supported by the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 September 2022, and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.