Morris Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and those close to them, were actively involved in the development of their individual assessments and reviews of their care. Their views and opinions were respected, listened to and implemented by staff who knew them well. Each person had a care plan which was personal to them. Care plans had been regularly reviewed and updated to reflect people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Improvements had been made to the mealtime experience for people. People received food and drink which met their needs and preferences. One person said, “The food is lovely, and I get plenty to eat.” Staff were attentive when assisting people to eat and drink.

People’s care plans and risk assessments reflected their needs, risks, preferences and level of support they required. Where there were concerns about people’s intake, records were maintained and reviewed and discussed with appropriate health care professionals.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked with other professionals to achieve good outcomes for people. A professional said, “There is good partnership working which has also been confirmed by other teams who support the service.” The service was working hard to build more positive relationships with a local GP practice. Relatives commented on the difficulties in accessing GP visits but were aware the registered manager was trying to address this.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access additional healthcare services when needed. People’s care plans were detailed and included other professionals involved in their care. Records showed that any recommendations made were implemented in a timely manner. A professional told us, “When actions are identified the provider will act upon them as and when necessary.” A relative said, “The staff are very good with accessing healthcare professionals. The staff attend hospital appointments with them.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People had been involved in planning and reviewing their care and healthcare needs. Care plans had been effectively reviewed to make sure they provided good outcomes for people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People only received care with their consent, or in their best interests. One person said, “The staff are very good and are caring and compassionate. I am never forced to do anything.” Where people lacked capacity to make certain decisions there was good recording of how best interests decisions had been made.

Staff had been trained in the principles of the Mental Capacity Act 2005 and understood the importance of ensuring people's rights were respected.