Corbrook Park

Updated 9 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Corbrook Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Corbrook Park is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. There was a manager who had applied to register.

Notice of inspection

The inspection was unannounced

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with 11 living at the home and 2 relatives, to gain their views. We spoke with 13 staff including the manager, head of quality, nursing, care and ancillary staff. We also spoke with a visiting health professional. We observed how staff supported people and provided care.

We reviewed a range of records, including 11 people's care records and various medication records. We looked at 3 staff files in relation to recruitment. A variety of records relating to the management of the service, including quality assurance audits, training records, key policies and meeting minutes were reviewed.

Updated 9 January 2024

About the service

Corbrook Park is a residential care home providing personal and nursing care for to up to 80 people. The service provides support to people within 2 separate units, one of which specialises in supporting people living with dementia. At the time of our inspection there were 68 people using the service.

People’s experience of the service and what we found:

Overall, there were enough staff to meet people's care and support needs. However, people told us and records showed that at times, people were kept waiting for call bells to be answered.

We have made a recommendation in relation to the allocation and deployment of staff.

The provider assessed risks associated with people's care and support. However, staff had not always robustly followed plans to mitigate aspects of risk. The manager took action to address this straight away.

People told us they felt safe living at Corbrook Park. Staff followed procedures to help protect people from abuse and harm.

People received safe support with their medicines from staff members who had been trained and assessed as competent. The environment was clean and well maintained. Staff followed procedures in relation to infection prevention and control.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.

People and staff were positive about the management of the service. There was a new manager in post, who was focused on providing person centred care for people. People were mainly complementary about the support they received and said they were involved in decisions about their care.

Overall, the provider had systems in place to identify improvements and drive good care. They worked in partnership with people and other organisations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 3 Feb 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only.

For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Corbrook Park on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.