Central Lakes Medical Group

We carried out a targeted assessment of the Central Lakes Medical Group in relation to the responsive key question. This assessment was carried out on 16 November 2023 without a site visit. This was our first assessment of this location since the provider took over the running of the practice in April 2023. We rated the key question of responsive as good. The practice remains unrated overall.

Safe - not inspected
Effective - not inspected
Caring - not inspected
Responsive - good
Well-led - not inspected

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the Central Lakes Medical Group on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a targeted assessment of the key question of responsive.

How we carried out the inspection

This inspection was carried remotely.

This included:

• Conducting staff interviews using video conferencing.
• Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• Patients were satisfied with the access to appointments offered by the practice. This was reflected in the National GP survey which showed them to be above the national average.
• The practice understood and were responsive to the changing needs of its local population.
• The practice had an active and effective Patient Participation Group.
• The practice dealt with complaints in a timely manner and learned from them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services