Archived: FCNA Homecare

FCNA provides personal care and support to people living in their own houses. At the time of the inspection FCNA was providing a service to 12 adults.

We last inspected this service on 13 August 2015. The overall rating was Good.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Systems were in place to ensure staff were safely recruited. Staff demonstrated a commitment to providing high quality personalised care for the individuals who accessed the service.

Robust systems were in place to ensure the safe handling of medicines. People were supported to take responsibility for their own medicines whenever possible.

Staff told us they received the training and supervision they needed to be able to carry out their roles effectively.

The induction programme was thorough and training was on-going. We saw evidence of close partnership working with other agencies and appropriate referrals were made as required.

We saw staff received regular supervision and annual appraisals. There were regular team meetings and copies of the minutes were available.

The service was working within the legal requirements of the Mental Capacity Act (2005) (MCA).

People who used the service told us the staff were kind and caring. People were involved in care planning and reviews.

The service had a service user guide which provided information about the service the agency offered.

People we spoke with told us the service was flexible and responsive. Staff worked around appointments people may have to attend.

Care records were person-centred and care files we looked at evidenced people’s choice and preferences.

There was a complaints policy in place. The service had received no complaints within the last 12 months.

The service undertook a number of regular audits, including satisfaction questionnaires.

Action plans were produced and progress monitored to help ensure continual improvement.

We looked at the three care records for people using the service. These records contained relevant information including contact details for the families and GPs, personal preferences and medical and health information.

We saw relevant policies and procedures were available in the office and were updated as required.

There were two people employed by the agency and we saw all the necessary recruitment checks were in place. The owner of the agency also provided care and support to people using the service.

We did not speak with people who used the service or their relatives as we had contacted them at our last inspection in February 2013 and they were very happy with the care provided.

We looked at the care records for both people using the service. Both records contained relevant information including contact details for the families and GPs, personal preferences and medical and health information.

We saw that relevant policies and procedures were available in the office and were updated as required.

There was only one person employed by the agency and we saw that all the necessary recruitment checks were in place. The owner of the agency also provides care and support to people using the service.

One person had used the agency for some time and we had previously spoken with their family who expressed their satisfaction about the care and support their relative received