Clover House

Updated 13 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 21 December 2020 and was unannounced.

Updated 13 January 2021

About the service

Clover House is a residential care home providing personal care to 19 older people who may be living with dementia or other mental health problems. Accommodation at the home is provided over four floors, which can be accessed using passenger lifts. The service can support up to 39 people.

People’s experience of using this service and what we found

People and a relative were positive about the service and the care provided. A relative told us, “Staff are smashing with residents. They are wonderful. Never seen anything wrong.”

We have made a recommendation about engaging people in meaningful activities.

Medicines were safely managed. The recruitment of staff was safe and staff received induction and undertook mandatory training which was all up to date. We identified two people needed to be reassessed for moving and handling to ensure practice supported them safely.

Staff were kind, caring and compassionate. Staff respected people’s privacy and dignity. It was clear people and staff had formed good relationships. People and relatives were involved in decision making. The home was welcoming and friendly.

People told us they thought the food was good. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs.

Staff were responsive to people's needs and wishes and knew people well. People were offered choices and encouraged to remain independent. People and their relative’s views were sought and identified improvements taken. The registered manager was proactive and visual within the home. They operated an open-door policy. People, relatives and staff knew them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider was working within the principles of the Mental Capacity Act (MCA). Improvement was needed in one person’s documentation to fully evidence compliance with the MCA.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 7 January 2019).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.