Farleigh Hospice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service understands the diverse health and care needs of people and the local communities, so care is joined-up, flexible and supports choice and continuity. The provider had strong working relationships with the local NHS Trust, community services, General Practitioners and other providers in Mid Essex and the region. Key messaging was important. They were mindful of how they manage expectations to the public and partners. They were now obtaining feedback from the public, to shape what care is required now and in the future. They have received some complaints around patients having different expectations of the service. In response to these they had planned public engagement meetings. The service worked closely with dementia intensive support services amongst other clinical partners. Joint management plans with external care providers support medication administration and the best sources of care provision. The provider has undergone a significant review of its bereavement support services to address delays. They have identified areas of improvement to this provision and worked with leaders to develop an improvement plan. However, the current waiting time for bereavement support is 9 months, with 245 people triaged with high priority. Community mapping is in progress to assess how best to meet rising referral rates in order to use hospice resources in the most efficient way possible. The leadership acknowledges that models may have to change in order to respond to increased acuity and complexity in care provision required and seek to engage the community in planning for the future.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.