27 July 2016
During a routine inspection
The company operates two distinct services: an enhanced living scheme for people living in their own flats and a community-based reablement service. There were 66 people using the service at the time of our inspection.
A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the
Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had trained staff in how protect people from harm and abuse. Staff knew how to recognise the signs and symptoms of abuse, and how to report these to a manager or senior member of staff. The risks associated with individual's care and support needs had been assessed and managed. People's involvement in decisions about risks had been encouraged. The provider followed safe recruitment practices to ensure all new staff were suitable to work with people.
People received the support they needed from staff with their medicines. Staff had received medication training and their competency in this area was checked.
Staff had the necessary skills and knowledge to meet people's needs effectively. Staff received an induction to the service and participated in an ongoing programme of training. Staff attended regular one-to-one sessions with a senior member of staff or manager, as part of which any training needs were discussed.
The management team understood the requirements of the MCA. Staff sought people's permission before carrying out care tasks, listened to them and respected their decisions.
People received the support they required with their food and drinks. Any risks associated with people's eating and drinking were assessed and managed. Staff supported people to have a healthy, balanced diet.
Staff supported people in a caring manner. People felt listened to and able to express their views. Staff treated people with dignity and respect.
People's involvement in care planning was encouraged and they received personalised care and support. People knew how to raise any concerns or complaints about the service,and felt confident about doing so.
The registered manager promoted an open culture within the service. People and staff found the management team approachable. Staff felt well-supported by the registered manager and received consistent leadership and management.
The provider had developed quality assurance systems to assess the quality and safety care and supported provided, and to drive improvement.