Sanctuary Lodge

Updated 16 February 2024

Sanctuary Lodge offers a medically monitored detoxification service for up to 22 clients requiring medical detoxification and rehabilitation. All clients are funded privately. The provider admits both male and female clients. At the time of the inspection the service had 16 clients in treatment.

The service is registered for the following CQC regulated activities:

• Accommodation for persons who require treatment for substance misuse.

• Treatment of disease, disorder, or injury.

The service did not have a registered manager at the time of inspection. However, an application had been submitted by the newly appointed manager.

What people who use the service say

We spoke with 5 clients as part of this inspection.

Clients we spoke with said the staff were excellent help, very friendly and gave lots of support to help clients understand their addiction and treatment. Clients said they were made to feel very welcome, the accommodation was cleaned daily and felt like a hotel.

One client told us they had an induction on arrival. However, three clients noted that the service lacked organisation, for example, not knowing what room to be in for therapy sessions, needing to chase up gym requests and a lack of communication from staff.

Updated 16 February 2024

Our rating of this location ​stayed the same​. We rated it as ​good​ because:

• The service provided safe care. Premises where clients were seen were safe and clean. Staff assessed and managed risk well and followed good practice with respect to safeguarding.

• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.

• Staff completed and regularly updated thorough risk assessments of all areas and removed or reduced any risks they identified.

• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision, and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.

• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.

• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.

• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Staff we spoke with said that the service would benefit from more support workers that knew the service and said there had recently been a lot of changes in staffing recently.

Updated 16 February 2024

See report for information