Trentside Manor Care Home

Updated 16 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control (IPC). This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 February 2021 and was announced.

Updated 16 March 2021

This inspection took place on 24 November 2017 and was unannounced. At the last inspection completed on 6 December 2016 we rated the service as requires improvement. We found the provider was not meeting all the requirements of the law. The provider had not ensured people's medicines were available in sufficient quantities and pre-employment checks were not always completed before new staff started work. We asked the provider to submit an action plan outlining how they would make the necessary improvements. During this inspection we found improvements had been made and the provider was meeting the regulations.

Trentside Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Trentside Manor Care Home can accommodate 36 people in one adapted building. At the time of the inspection there were 31 people living in the care home.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from avoidable abuse and harm by trained staff. Risks were assessed, identified and managed appropriately, with guidance for staff on how to mitigate risks. Premises and equipment were managed safely and were kept clean and tidy. Staffing levels were sufficient to meet people’s needs and new staff had their suitability to work in a care setting checked before they began working with people. Medicines were managed safely. The registered manager had systems in place to learn when things went wrong.

People were supported by trained staff and received effective care in line with their support needs. Staff received regular supervision and observations of their competency. Staff meetings were organised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. There was a good choice of food, which people enjoyed and they received support to meet their nutrition and hydration needs. The environment was designed to support people effectively. Healthcare professionals were consulted as needed and people had access to a range of healthcare services.

Staff were kind, caring and compassionate with people. Relatives visiting the home were welcomed and staff had good relationships with people and their relatives. People and their relatives were supported to express their views and encouraged to make decisions about their care. People were treated with dignity and respect.

Staff understood people and care plans were detailed and provided comprehensive information about people, their personal histories and preferences. Activities were organised by staff, however people felt more could be done to occupy their time. People’s cultural needs were considered as part of the assessment and care planning process. Where required people received support to consider their wishes and preferences and receive support at the end of their lives. Complaints were managed in line with the provider’s policy.

A registered manager was in post and was freely available to people, relatives and staff. People and their relatives were involved in discussions about the service and their feedback influenced developments. We found the registered manager had systems in place to check on the quality of the service people received and use this to make improvements. The registered manager monitored the delivery of peoples care.