Archived: Parkview House

Updated 7 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6, 11, and 12 July 2016 and was unannounced. The inspection team consisted of one inspector and an expert-by-experience on the first day. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of service. One inspector and a specialist advisor in elderly nursing care visited on the second day and one inspector on the third day.

Before the inspection, we looked at the information we already held about the service including safeguarding and notifications. This included the last inspection report and notifications the provider had sent us.

During the inspection, we spoke with eleven staff including the quality manager, the home manager, the deputy manager, two senior carers, five carers, the assistant cook and an activities co-ordinator. We also spoke to three visiting nurses, four relatives, a visiting friend and eight people who used the service. We observed care and support in communal areas and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us. We reviewed five care records, four staff files and records relating to the management of the service including, menus, medicines, staff training, complaints and quality assurance.

Updated 7 October 2016

Parkview House is a care home that provides residential care for older people and people living with dementia. It is registered for 53 people and at the time of this inspection there were 49 people using the service.

This inspection took place on 6, 11, and 12 July 2016 and was unannounced. At the last inspection in December 2014 we found one breach relating to the management of medicines. We found improvements had been made at this inspection.

A manager was in post who was in the process of becoming registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had systems in place to ensure the safe management and administration of medicines. We found staff knew how to report concerns or abuse. Risk assessments were carried out and management plans put in place to enable people to receive safe care. There were effective and up to date systems in place to check and maintain the safety of the premises. We found there were enough staff working to meet people’s needs.

Staff received support through regular supervisions, appraisals and training opportunities. Appropriate applications for Deprivation of Liberty Safeguards had been applied for and authorised. People had access to healthcare professionals as required to meet their day-to-day health needs.

People were offered a choice of nutritious food and drink. Staff knew the people they were supporting including their preferences to ensure a personalised service was provided. People and their relatives thought staff were caring. Staff respected people’s privacy and dignity and enabled people to maintain their independence. A variety of activities were offered which included trips outside of the home. The service dealt with complaints in accordance with their policy and timescales.

The provider held regular meetings for staff and for people and their relatives. People and their relatives were given the opportunity to complete satisfaction surveys. The provider had quality assurance systems in place to identify areas for improvement.