Archived: Eastholme Care Home

Overall we observed that people were supported by skilled and experienced staff who understood their roles and responsibilities.

We observed care and saw staff were responsive to people and interacted with them positively.

We saw from the care plans and observations people received care which was appropriate to their needs.

People told us the staff were caring and looked after them well. One person said, 'Very happy here.' Another person told us, 'Staff are very good.'

When we looked at the records we found they detailed the care people required and care was delivered to meet people's needs.

As part of our inspection we spoke with four people who used the service. We also spoke with staff and relatives and looked at records.

Overall we observed that people were supported by skilled and experienced staff who understood their roles and responsibilities.

We saw people were treated with dignity and respect. Care and treatment was planned and delivered in a way that ensured people's safety and welfare.

People told us they liked living at the home. One person said they, 'Liked the food" and 'It's a nice place here.'

We spoke with a visitor who told us their relative was getting good care. They told us, 'It's like being in a family.'

People told us they could usually get help when they needed it. We asked a person how long they had to wait for help when they pushed the button and they told us, "Not long."

We asked people about the staff and they said, 'We have a little joke' and 'Pretty good all round.'