Archived: Fair Haven Care Home

We spoke with two district nurses who knew the home well. Both told us they had no concerns about the quality of care. One stated, 'There have been huge improvements in the last year and catheter care is much better. Cheri (the manager) seems to have a better handle on things now.' A GP told us, 'Staff are very caring and all my patients seem to love it there'

Staff we spoke with told us they enjoyed their job and felt well supported by the management team. They stated they received good training and opportunities for professional development. One told us, 'This is the best home I've worked in; residents get the chance to go on outings all the time, not just once a year. There's lots of training and I get to learn new things all the time. Staff meetings are regular and we get told of things we need to improve'.

Overall we found that people received a good quality of care; that systems to protect people were robust and that appropriate staff were recruited safely. However some aspects of the environment that people lived in were not safe or well maintained.

We spoke with a number of health and social care professionals who knew the home well. None of them had any current concerns about the quality of care provided by staff at the home. They told us there had been huge improvements at the home in the last six months in relation to the recording of people's care needs and staff's understanding of people's more complex needs. One GP told us, 'Staff are very attentive in terms of routine day to day care and they have worked hard to improve how they manage people's more complex medical illnesses.' This was echoed by a visiting nurse who told us, 'Considerable effort has gone into improving things and understanding people's nursing needs. The paperwork for residents is far better now.' Social workers told us that they always received very positive feedback about the home from the people they had placed there.

We found that the warning notice had been complied with as the provider and manager had taken proper steps to ensure that each person had an assessment of their needs and a care plan in place so that the staff had they information they required to meet people's needs in a safe manner.