The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: London West

Unit 4, First Floor, Albion Court, Albion Place, Galena Road, Hammersmith, London, W6 0QT (020) 8741 6396

Provided and run by:
Mears Homecare Limited

All Inspections

18 June 2013

During a routine inspection

People's needs were assessed and care was planned and delivered in line with their individual care plan. The service carried out its own assessment, including a risk assessment before a service was delivered. We were able to speak to sixteen people who used the service and two people who had relatives who used the service. People told us they were satisfied with the way the service was provided. One person told us 'I'm very happy with the service.They do everything I want them to do and ask for.' Another person told us '...the office is very helpful'.

People who use the service were protected from the risk of abuse. All staff received safeguarding vulnerable adults training as part of their induction before they worked with people. There was an annual refresher course. One person we spoke with told us 'I feel very safe with my carer'.

All staff received induction training and mandatory annual training. There was a system for supervision and annual appraisal for staff.

There was a system in place to carry out regular reviews of quality and performance. These reported on matters such as, case file audits, complaints, medication and customer satisfaction. People who use the service told us they had been asked for their comments.

People we spoke with told us they knew who to speak to if they had a complaint. Some people we spoke with told us they had made a complaint to the coordinator in the office and this had been responded to quickly and to their satisfaction.

14 September 2012

During an inspection looking at part of the service

We did not speak to people who use the service on this inspection but we looked at records of their feedback.

People were positive about the way they were involved and informed about their care, including changes to their care. They indicated that there had been improvements in the quality of contact they had with office staff.

People who use the service gave feedback that they were treated with respect. This included having their views listened to and taken account of.

People were positive about the quality of care they received.

11 May 2011

During a routine inspection

People told us that their needs were assessed and met by the service. They said that the care workers understood them and were kind and sensitive when working in their homes. They said that, if they had any concerns, they were able to raise them with Care UK Community Care Services Kensington and Chelsea and have them addressed.