Archived: Bay Home Care

Updated 9 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

We carried out this inspection between 10 July and 10 August 2015. The inspection was announced. The provider was given 48 hours’ notice of our first visit to their office because the location provides a domiciliary care service and we wanted to ensure that the registered manager would be available to speak with us.

The inspection was carried out by one adult social care inspector.

Before the inspection we reviewed the information we held about the service. The inspector visited the agency office on 10 and 15 July 2015 and looked at care records for five people who used the service, training records for four staff and recruitment records for two staff. We also looked at records relating to how complaints were managed and how the provider checked the quality of the service provided. We gathered the views of people who used the service and their families by speaking with four people who used the service and three relatives of people who received care from the agency. We also spoke with the registered manager of the service, the care manager and three care staff.

Updated 9 September 2015

We carried out this announced inspection between 10 July 2015 and 10 August 2015. The provider was first registered to provide personal care to people in their own homes in June 2014.

Bay Home Care provides personal care and support to adults living in their own homes. The agency is based in South Cumbria and provides support to people in Grange over Sands and the surrounding areas. Services offered by the agency include personal care, shopping, housework and preparing meals. When we carried out this inspection the agency was providing support to 24 people.

The service provided support to people who arranged and paid for their own care.

There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received a high quality of care that met their needs and promoted their independence. They received support from a small team of staff who they knew and who understood the support they required. People were treated with kindness and respect and liked the staff who visited their homes. There were enough staff to provide the care people required. The staff had completed training to ensure they had the skills to provide the support individuals needed.

People were safe receiving care from this service. The care staff knew how to identify and report concerns about a person’s safety. Safe systems were used when new staff were employed to check that they were suitable to work in people’s homes. This helped to protect people from the risk of abuse.

People’s rights were protected. They were included in agreeing to the support they received and were asked for the views about the service. The registered manager was knowledgeable about the Mental Capacity Act 2005 and about their responsibility to protect the rights of people who could not make important decisions about their lives.

This was a small service that had been established in response to a need for a local service that could support people in rural areas around Grange over Sands. The managers of the agency were also the owners and were well known by people who used the service. The managers worked delivering care and maintained a good oversight of the quality of the service.