The Care Quality Commission

Archived: Freshfields

Primrose Lane, Waterbeach, Cambridge, Cambridgeshire, CB25 9JZ (01223) 441452

Provided and run by:
Granta Housing Society

Important: The provider of this service changed. See new profile

All Inspections

3 August 2011

During a routine inspection

We visited the home and met three of the people living there. Although none of them could communicate verbally very easily, all showed signs of well being and a positive mood state. We observed one person in a wheelchair who was relaxed and who smiled and laughed on several occasions and when music was played she swayed gently in time with it. Another person was actively engaged with their sensory box in the lounge and was clearly enjoying investigating its contents and throwing them out on the floor. People were able to make their needs known and staff responded appropriately and quickly.

Relatives we spoke with told us the quality of care at the home was good. One visitor commented, 'The place is always calm and comfortable and they help my relative live as normal a life as she can'. Another visitor stated, 'It's a great place to live and my friend is very happy there'.

Relatives and friends of people using the service told us that staff worked hard to help them maintain close relationships. One person was impressed that staff drove her friend a considerable distance three to four times a year so she could meet up with her. Another was pleased that staff helped the person she was guardian for maintain links with her father.

We talked with a visiting learning disability nurse and GP both of whom rated the service highly. The GP told us, 'The staff are knowledgeable and helpful and they always make a big effort to actually bring people to the surgery. I've never had any concerns about the service'.