Homecare Haven Ltd

Homecare Haven Ltd is a domiciliary care service providing personal care to older people in their own houses and flats in the community. At the time of our inspection there were 20 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 15 people.

People’s experience of using this service and what we found

The provider managed medicines safely; however, some processes were not always robust in reducing people's risk. We made recommendations about the safe management of medicines.

People were kept safe from risk and harm. Staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. Staffing levels were safe and reviewed regularly by managers. Infection prevention and control (IPC) systems were in place to reduce people's risk of infection.

People's needs were assessed and reviewed regularly. People’s health and nutrition needs were supported, and staff were aware of their responsibility to promote people’s rights. People had access to healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and family members knew how to make a complaint. They were confident their complaint would be listened to and acted upon quickly. Staff approaches promoted dignity & respect.

The provider was open and honest in its approach to supporting people. They were in regular contact with people receiving support to ensure they obtained feedback on the quality of support provided. Staff knew how to support people to ensure end of life needs were met. The registered manager ensured systems were in place to monitor the running of the service. Staff worked well in partnership with other agencies to deliver effective support.

The registered manager audited support records, including accidents and incidents to assure themselves of quality. Lessons were learned when concerns were raised and these outcomes were communicated to staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 October 2022 and this is the first inspection.

Why we inspected

This inspection was a planned inspection based on the date the service was registered.

Recommendations

We have made a recommendation about the management of medicines.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.