Norfolk Primary Care C.I.C.

Updated 13 July 2021

• The registered provider is North Norfolk Primary Care Limited.
• The address of the service is First Floor, Alkmaar House, 4 Alkmaar Way, Norwich, NR6 6BF.
• North Norfolk Primary Care is a private limited company providing NHS funded care services, including improved GP access, enhanced care home visiting team and phlebotomy service, on behalf of the 19 member GP practices in North Norfolk.
• Other initiatives being piloted by the provider included a Rapid Diagnostic Service – Cancer.
• The provider has a board of directors and each member practice has nominated a GP to hold its shares on the practice’s behalf, governed by its Articles of Association and a Shareholders’ Agreement.
• The website is www.northnorfolkprimarycare.co.uk
• The improved access service is operated from six satellite sites which are NHS GP practices separately registered with the CQC. The sites are:
• Birchwood Medical Practice, Park Lane, North Walsham, Norfolk, NR28 0BQ
• Cromer Group Practice, Mill Road, Cromer, Norfolk, NR27 0BG (also site of Phlebotomy service)
• Fakenham Medical Practice, Meditrina House, Trinity Road, Fakenham, Norfolk, NR21 8SY
• Holt Medical Practice, Kelling Hospital, Old Cromer Road, Holt, NR25 6QA
• Hoveton and Wroxham Medical Practice, Stalham Road, Hoveton, Norfolk, NR12 8DU
• Stalham Staithe Surgery, Lower Staithe Road, Stalham, NR12 9BU.
• The operating times for the services are:
• Improved Access: 5pm to 8pm Monday to Friday. 9am to 12pm Saturday and Sunday
• Enhanced Care Home Team: 9am to 5pm Monday to Friday.
• Phlebotomy service: 8am to 4pm Monday to Friday.

Updated 13 July 2021

This service is rated as Good overall. (Previous inspection September 2019 – Requires Improvement)

The key questions are rated as:

• Are services safe? – Good
• Are services effective? – Good
• Are services caring? – Good
• Are services responsive? – Good
• Are services well-led? – Good

Following our previous inspection in September 2019, the service was rated Requires Improvement overall and for providing Safe and Well-led services. We rated the provider as Good for providing Effective, Caring and Responsive Services.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for North Norfolk Primary Care Limited on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused follow-up inspection:

• We inspected the key questions; are services Safe, Effective and Well-led.
• Pre-inspection information did not highlight any change in rating for providing Caring and Responsive services. Ratings for these key questions are carried forward from the previous inspection.
• We followed up on breaches of regulations identified at our previous inspection to ensure the required action had been taken.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with data protection and information governance requirements.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care