Badgers Wood

Updated 30 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experience’s area of expertise was the care of older people.

Service and service type:

Badgers Wood is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once a year to give some key information about the service, what the service does well and improvements they plan to make. We requested feedback from a clinical commissioning group and the Local Authority quality officers.

During the inspection visit we spoke with four people using the service and three people’s relatives. We also spoke with a community health professional and teaching staff from a visiting school. Staff we spoke with included:

The registered manager

The deputy manager

Two care workers

The cook.

The activities co-ordinator

We made observations of how staff supported people.

We looked at three people’s care records. We also looked at other records relating to the management of the service including staffing, accidents and incidents, medicines and quality assurance.

After the inspection visit, we reviewed additional information that the registered manager sent us at our request, which were examples of events and initiatives that had taken place at the service.

Updated 30 April 2019

About the service: Badgers Wood is a residential care home that provides residential care and accommodation for up to 37 people. At the time of our inspection, 33 people were using the service.

People’s experience of using this service: The service met the characteristics of outstanding.

¿ People using the service benefitted from an extremely well led and caring service. People and their relatives were placed at the heart of the service and involved at every level. People received exceptionally kind and responsive person-centred report from staff who were motivated and led to provide the best care they could.

¿ The registered manager and activities co-ordinator went the extra mile to promote intergenerational relationships and harvest the benefits these offered to enrich the quality of people’s lives. People could regain a purpose and sense of contribution from this. The service worked hard to promote the value of people’s identities and backgrounds within the local community, ensuring that this was celebrated and people still felt attached to it.

¿ Peoples independence and dignity were cornerstones of staff practice, staff understood how to support and enable individuals to maximise their potential, identifying new skills and being able share these with people they met in newly formed relationships. People were encouraged to meet goals and regain independence when possible.

¿ Staff supported people to make decisions for themselves and frequently engaged with people about their wishes and preferences. People felt they were partners in their care and encouraged to make decisions about this. The service's visions and values promoted people's rights to make choices and live a dignified and fulfilled life. Staff understood how to make people feel valued.

¿ The service was led by a registered manager and management team that were committed to delivering a service which improved the lives of the people in fulfilling and creative ways. The leadership team encouraged and facilitated staff to go the extra mile in delivering care that made people feel special. Innovation, creativity and sharing ideas and best practice were common place, staff were regularly involved in local initiatives to trail blaze the best care and support.

Rating at last inspection: Good (Published July 2016)

Why we inspected: This was a scheduled inspection based on our previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk