Greys Residential Home

Updated 5 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 February 2021 and was announced.

Updated 5 March 2021

This was an unannounced inspection that took place on 23, 27 and 30 November 2018.

Greys Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation for up to 24 older people some of whom may have dementia. It is located in Woking area of Surrey.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in April 2017, the key question of safe was rated requires improvement. The other key questions of effective, caring, responsive and well-led were rated good. The overall rating was good. We identified one breach of the regulations regarding action not always being taken to reduce the risk of harm to people. At this inspection this breach of regulations identified in April 2017 was met.

People thought the home provided a friendly and relaxed atmosphere with very good care and support. There were enough staff to meet people’s needs and they did so in a respectful, kind and compassionate manner.

The home had thorough, comprehensive and up to date records that were regularly reviewed with information presented in a clear and easy to understand way.

People were encouraged to discuss health needs and had access to community based health professionals as required as well as the home’s care staff. People’s diets were balanced, protected them from nutrition and hydration associated risks and also met their likes, dislikes and preferences. People and their relatives said the meals provided were of good quality and there were sufficient choices available. Staff prompted people to eat their meals and drink as required whilst enabling them to eat at their own pace and enjoy meals.

The home was clean, well-furnished and maintained and provided a safe environment for people to live and staff to work in.

Staff had a thorough knowledge of the people they supported and appropriate skills and training to meet people’s needs competently. They provided people with individualised care that was provided in a professional, friendly and supportive way.

Staff knew of their responsibility to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognizing and respecting people’s differences.

The Mental Capacity Act and DoLS required the provider to submit applications to a ‘Supervisory body’ for authority. Applications had been submitted by the provider, applications under DoLS had been authorised and the provider was complying with the conditions applied to the authorisation.

Staff said the registered manager and organisation provided good support and there were opportunities for career advancement.

People and their relatives found the registered manager and staff to be approachable, responsive and they encouraged feedback from people.

The home had systems that consistently monitored and assessed the quality of the service provided.

The health care professionals that we contacted were very positive about the care and support provided by the home and raised no concerns regarding its quality.