We carried out a review of the data available to us about Alexandra Park Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alexandra Park Home, you can give feedback on this service.
Alexandra Park Home is a residential care home providing personal care to up to 13 people. The service provides support to older people, younger people, people living with dementia and people with a physical disability.
People’s experience of using this service and what we found
People told us they felt safe living at the service and their relatives thought they were kept safe. Overall there were enough staff to tend to people’s needs, the provider was in the process of recruiting more staff to support busier times such as mealtimes.
People were protected from the possible harm as staff knew the different types of abuse and how to report it. Risk assessments were in place to reduce the risk of potential harm and these were reviewed when changes were required.
Staff were recruited to the service safely and people’s medicines were administered safely. The service was clean and with no unpleasant smell. Staff knew how to use and dispose of personal protective equipment (PPE) safely.
People had been living at the service for many years but had been assessed before care had begun. People were involved in planning their care and care was personalised to meet their needs detailing their likes and dislikes.
People told us staff were kind and patient with them. People were treated with respect and discrimination was not tolerated. People’s privacy and dignity was respected.
Activities took place in the service and people were encouraged to participate if they wanted to.
People and their relatives knew how to speak up if they were not happy with any aspect of the service and staff told us they would speak up on behalf of people using the service if they were not happy.
The management of the service was open and inclusive. People, their relatives and staff told us they liked how the service was being managed and the attitude of the manager and provider.
Systems were in place to monitor the service and to ensure people received care that met their needs and provided them with the best outcomes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 November 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.