Updated 1 August 2019
The Inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
Living Hope Healthcare is a Domiciliary Care Service that is registered to provide care for people within their own homes. People using the service are younger adults and older people and the provider is registered to provide services to people with the following needs; dementia, sensory impairment, physical disability or mental health concerns, including people with an eating disorder and learning disabilities or autistic spectrum disorder. Two people were using the service at the time of the inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 24 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
What we did:
Inspection site visit activity started and ended on 29 May 2019 when we visited the office location to see the manager and to review care records and policies and procedures. We made telephone calls to people using the service and staff members on 30 May 2019.
We reviewed information we had received about the service since they were registered with us. This included details about incidents the provider must notify us about, such as allegations of abuse and we sought feedback from the local authority and other professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
We spoke with one person that used the service to gather their views on the service being delivered. We also spoke with the registered manager and two staff members. We used this information to form part of our judgement.
We looked at two people’s care records to see how their care and treatment was planned and delivered. Other records looked at included three recruitment files to check suitable staff members were recruited and received appropriate training. We also looked at records relating to the management of the service along with a selection of the provider’s policies and procedures, to ensure people received a good quality service. Details are in the ‘Key Questions’ below.