Daffodil Road

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 78 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. For example, we saw how 1 person’s support level had been amended due to a recent incident to ensure they were kept safe.

The service worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. For example, 1 person was supported to move to another one of the provider’s services. The registered manager spent time with the person and the new staff team using advanced decision-making strategies to ensure the move was the right thing for them. This ensured the person had a successful move.

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service shared concerns quickly and appropriately. For example, any actions or learning from safeguarding incidents had been implemented into people’s support and discussed with staff at team meetings or debriefs. The principles of The Mental Capacity Act 2005 were followed to ensure people were not unlawfully being deprived of their liberty and any conditions were reviewed.

The service always worked well with people to fully understand and manage risks by thinking holistically. They provided care that fully met people’s needs and was safe, supportive and enabled people to do the things that mattered to them. Positive risk taking was at the forefront of people’s support. They were heavily involved in all aspects by the use of social stories. For example, 1 person was taken on holiday with staff and was supported to use a slide they had always wanted to try but had been too afraid in the past. We saw from their social story how this had impacted them positively and encouraged them to try even more new things.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. People’s bedrooms were decorated how they chose, with consideration of their sensory needs.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Staff received extensive support and training in various service specific methods to help support people safely. This training was completed in house and tailored to meet people’s assessed needs.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in planning, including when changes happened. One person was supported by staff to self-administer their own daily medication to support their independence. This was thoroughly risk assessed and support by a detailed best interest's process involving the person using photographs of each step.