Caremark Northampton

Updated 1 November 2024

Date of assessment: 12 November to 22 November 2024. Caremark Northampton is a care at home service providing support to people living in their own homes. At the time of the assessment, 24 people were in receipt of the regulated activity of personal care. The service provided safe care and people were protected from the risk of abuse. Staff understood and managed risks. Staff were appropriately trained and received support and supervision. Medicines were managed safely. People’s needs were assessed taking account of people’s communication, personal and health needs. Care plans required updating to provide further detail of people’s interests, preferences, wishes and health conditions. People were able to access support when they needed it. The registered manager managed staff rota’s well to ensure people received their care visits without delay. The service monitored people’s health and took action to share any concerns with the wider multidisciplinary teams as required. People were supported to be independent and have choice and control over their lives. People were treated as individuals. Staff treated people with kindness, compassion and dignity. The service had good governance systems in place to support the monitoring of quality and to help drive improvement.

Updated 1 November 2024

People and their relatives were positive about the care and support received from Caremark Northampton. We spoke with 1 person and 7 relatives and received feedback from 9 other relatives through our website during the assessment process. People were supported by a regular team of staff who knew them well. A relative said, “Caremark have been very responsive to accommodate [person’s] changing care needs.” Another said, “The care workers have all been excellent. Couldn't have asked for better.” People’s dignity and privacy was respected by staff. A person told us, “They (staff) give me as much privacy as they can do.” People knew how to give feedback and told us the service always communicated well. A relative said, “I get a weekly email with the rota and the team leader comes to visit every 6-8 weeks.” Another said, “Great management, always on hand to answer any questions or to ask advice if needed.”